Delete Account and Data

Overview

You can request deletion of your Nova: Fitness & Habit Tracker account and associated personal data either from within the app, where that feature is available, or by contacting support directly.

Delete in the app

If the deletion feature is available in the app, use these steps:

Request by email

If you cannot access the app or prefer manual support, email us at support@novastore.co.za.

Include enough information for us to locate your account, such as:

• Your account email address
• Your display name or profile name
• A short request stating that you want your account deleted

Suggested email subject line:

Delete my Nova: Fitness & Habit Tracker account

What gets deleted

When your deletion request is completed, we aim to delete or anonymize data such as:

• Account profile information
• Workout logs and activity history
• Progress data, streaks, quest history, and stats
• Preferences, cosmetic selections, and related settings
• Friends-related data associated with your account where applicable

What may be retained

Some limited information may be retained where necessary for legal, security, fraud prevention, financial record-keeping, dispute handling, or compliance obligations.

Platform providers such as app stores may also retain transaction or billing records under their own policies.

Processing and retention timing

We aim to process deletion requests within a reasonable period after verifying the request. In some cases, backups or delayed deletion systems may require additional time before all data is fully removed from active systems.

Need help?

If you have trouble deleting your account or need help locating your account details, contact support@novastore.co.za.